Refund Policy

Last updated: Jan 11th, 2026. Effective August 28th, 2025.

All software products purchased are non-refundable. However, we do understand that there may be exceptional circumstances in which a refund may be considered.

What qualifies for an Exception

While our standard policy is no refunds, we may consider refunds in the following situations:

• Unauthorized Charges: If a purchase was made without the account holder’s consent or knowledge.
• Unused Product: If a product has not been used at all within 7 days, with some exceptions. Open a ticket.

How to request an Exception

To request a refund under one of the exceptions listed above, please contact our customer support team within 7 days of your purchase. Include the following information:

• Order number
• Description of the issue
• Any relevant screenshots or documentation

Contact Us

To contact us for refund inquiries, please send an email to sales@tokyomarket.pro.